{"xsrfToken":"0560ffbc6bbbeb39d08f48608e1c9e41953694af_lout","branding":{"id":"5","key":"demo","name":"CourseCo Support Desk","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/43b8233a-e223-4b6e-a447-13a52dbbc628/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mzc5YmJlZi00MDg0LTQ0MGItYWU0MC0zMGZkZTMyZTczNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzYjgyMzNhLWUyMjMtNGI2ZS1hNDQ3LTEzYTUyZGJiYzYyOCI6WyJyZWFkIl19LCJleHAiOjE3MDE4NTgxNzYsIm5iZiI6MTcwMTg1NzU3Nn0.rciLqL14v-FzUv5-VyS2GYECBza_aRmElygsLP0K0us&client=4379bbef-4084-440b-ae40-30fde32e734c&mode=fit","logoId":"43b8233a-e223-4b6e-a447-13a52dbbc628","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Support Desk","sharedPortalName":"CourseCo Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to our Support Desk","sharedPortalName":"CourseCo Support Desk","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#37478f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a9e5a9d1-fb61-41d9-a1d2-b3ec9b07aff6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mzc5YmJlZi00MDg0LTQ0MGItYWU0MC0zMGZkZTMyZTczNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5ZTVhOWQxLWZiNjEtNDFkOS1hMWQyLWIzZWM5YjA3YWZmNiI6WyJyZWFkIl19LCJleHAiOjE3MDE4NTgxNzYsIm5iZiI6MTcwMTg1NzU3Nn0.uJQLhgyNd9nzuYHC62wU9xTgZvtcwhFdvEDPeE6qfeI&client=4379bbef-4084-440b-ae40-30fde32e734c&height=300&mode=fit","bannerMediaApiFileId":"a9e5a9d1-fb61-41d9-a1d2-b3ec9b07aff6","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"demo","projectId":13627,"serviceDeskId":5,"name":"CourseCo Support Desk","description":"<p>Welcome to our support desk. Please select an option below to continue.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"24","name":"Submit a support issue","descriptionHtml":"","callToAction":"Submit a support issue","introHtml":"","icon":12200,"iconUrl":"https://ideabubble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","groups":[9],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12226,"iconUrl":"https://ideabubble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12226","groups":[],"key":""},{"id":"15","name":"Non-SLA support request","descriptionHtml":"<p>Welcome to our Support Desk! If you are facing any issues please submit an Non-SLA Support Request below and provide as much detail as possible. Our team will respond promptly.</p>","callToAction":"Non-SLA support request","introHtml":"<p>Submit Non-SLA support request</p>","icon":12200,"iconUrl":"https://ideabubble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","groups":[],"key":""},{"id":"23","name":"SLA support request","descriptionHtml":"","callToAction":"SLA support request","introHtml":"<p>Submit SLA support request</p>","icon":12206,"iconUrl":"https://ideabubble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12206","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Request support"}],"orderMapping":{"5":[23],"8":[20],"9":[24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"edc13dbc-716a-36e3-99e3-2396720e550c","appLinkName":"System Confluence","appLinkUrl":"https://ideabubble.atlassian.net/wiki","spaceKey":"DEMO","spaceName":"Demo service desk","spaceUrl":"https://ideabubble.atlassian.net/wiki/spaces/DEMO","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://ideabubble.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mzc5YmJlZi00MDg0LTQ0MGItYWU0MC0zMGZkZTMyZTczNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNjI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE4NTg3NzYsIm5iZiI6MTcwMTg1NzU3Nn0.0tFrStAjJeZYFC5hx5XvpaL--iYRUh12q_fBWsDC8Io","targetCollection":"upload-project-13627","endpointUrl":"https://api.media.atlassian.com","clientId":"4379bbef-4084-440b-ae40-30fde32e734c","tokenDurationInMins":20}},"reqCreate":{"id":24,"projectId":13627,"form":{"name":"Submit a support issue","descriptionHtml":"","callToAction":"Submit a support issue","intro":"","instructions":"","icon":12200,"iconUrl":"https://ideabubble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","fieldId":"customfield_11816","fieldConfigId":"12829","label":"Environment occurred","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10705","label":"DEV","selected":false,"children":[]},{"value":"10706","label":"TEST","selected":false,"children":[]},{"value":"10707","label":"UAT","selected":false,"children":[]},{"value":"10708","label":"LIVE","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/24","calendarParams":{"firstDay":0,"date":"2023-12-06T10:12:55+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"edc13dbc-716a-36e3-99e3-2396720e550c","appLinkName":"System Confluence","appLinkUrl":"https://ideabubble.atlassian.net/wiki","spaceKey":"DEMO","spaceName":"Demo service desk","spaceUrl":"https://ideabubble.atlassian.net/wiki/spaces/DEMO","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://ideabubble.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Mzc5YmJlZi00MDg0LTQ0MGItYWU0MC0zMGZkZTMyZTczNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNjI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE4NTg3NzUsIm5iZiI6MTcwMTg1NzU3NX0.fw2LXaJUqtyA6-c4oSdmaX7ek5ZqQzrMi9-MFKYMssA","targetCollection":"upload-project-13627","endpointUrl":"https://api.media.atlassian.com","clientId":"4379bbef-4084-440b-ae40-30fde32e734c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ideabubble","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0560ffbc6bbbeb39d08f48608e1c9e41953694af_lout","baseUrl":"https://ideabubble.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ideabubble.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"5000000","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4379bbef-4084-440b-ae40-30fde32e734c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}